Website Terms of Use

South Coast Hearing
Website Terms of Use
Version 1.1
April 2026

These Website Terms of Use govern your use of the website www.southcoasthearing.co.uk and any related online services operated by South Coast Hearing “we”, “us”, “our”.

By using our website, you agree to these Terms of Use. If you do not agree, please do not use our website.

We may update these Terms of Use from time to time. The latest version will apply from the date it is published on this page.

These Terms of Use apply to use of our website only. Separate terms, consent forms, cancellation information, or clinical information may apply when you book or receive services from us.

1. About Us

South Coast Hearing provides hearing care and related audiology services, including hearing assessments, hearing aid support, ear wax removal, and follow-up care.

Our contact details are:

South Coast Hearing
CE Hall
111 West Street
Farnham
GU9 7HH

Email: hello@southcoasthearing.co.uk
Telephone: 07537 167011
ICO registration number: ZB912480

2. Use of Our Website

You may use our website only for lawful purposes.

You must not:

misuse the website or knowingly introduce malware, viruses, or harmful material;

attempt to gain unauthorised access to the website, server, or connected systems;

use the website in a way that could damage, disable, or impair its operation;

copy, scrape, reproduce, or distribute website content except where permitted by law or with our written permission;

use the website for fraudulent, unlawful, or misleading purposes.

3. Website Content

The content on our website is provided for general information only.

It is not medical advice and should not be treated as a substitute for an in-person clinical assessment or professional advice tailored to your circumstances.

Our website is not intended for medical emergencies or urgent medical advice. If you experience sudden hearing loss, severe ear pain, ear discharge, dizziness, facial weakness, or other urgent symptoms, you should seek appropriate medical advice promptly, such as from your GP, NHS 111, urgent care, or emergency services where appropriate.

Information on services, pricing, appointment availability, and treatment options may change from time to time. Please contact us directly to confirm current details before relying on them.

4. Online Enquiries and Bookings

Where our website allows you to submit an enquiry, request an appointment, or book a service, this does not automatically guarantee acceptance of the booking.

All appointments and services remain subject to:

confirmation by South Coast Hearing;

clinical suitability;

availability; and

any additional service-specific terms provided at the point of booking.

Where you book or purchase a service online, by phone, by email, or away from our usual business premises, you may have cancellation rights under consumer law. These will be explained in our Service Terms, booking confirmation, or cancellation policy where applicable.

5. Intellectual Property

All content on this website, including text, logos, graphics, images, branding, and layout, is owned by or licensed to South Coast Hearing unless otherwise stated.

You may view, download, and print pages from the website for your own personal, non-commercial use only.

You must not reproduce, adapt, publish, or commercially exploit any content without our prior written permission.

6. Links to Other Websites

Our website may contain links to third-party websites or services for convenience only.

We do not control those websites and are not responsible for their content, availability, terms, or privacy practices.

7. Liability

Nothing in these Terms of Use excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

To the fullest extent permitted by law, we do not accept liability for:

loss of profits, business, revenue, or anticipated savings;

loss of data;

interruption to business; or

indirect or consequential loss arising from use of, or inability to use, the website.

We do not guarantee that the website will always be available, secure, uninterrupted, or free from errors or viruses.

Nothing in these Terms affects any rights you may have under consumer law.

8. Suspension or Withdrawal

We may suspend, restrict, or withdraw access to the website where reasonably necessary for maintenance, security, technical reasons, or where the website is misused.

9. Privacy and Cookies

Use of personal data through the website is governed by our Privacy Notice and Cookie Notice, which form separate documents and should be read alongside these Terms of Use.

10. Governing Law

These Terms of Use are governed by the laws of England and Wales.

Any dispute relating to these Terms or your use of the website shall be subject to the jurisdiction of the courts of England and Wales, unless consumer law requires otherwise.

11. Contact

If you have any questions about these Terms of Use, please contact:

Email: hello@southcoasthearing.co.uk